EliteMentor – AI Learning & Academic Support for 13,000 Students at Sunway University Malaysia
Highlights
- Sunway University partnered with Elitery to implement EliteMentor, an AI-powered academic guidance platform integrated with the university's Learning Management System (LMS) and campus systems.
- EliteMentor offers 13,000 students real-time, 24/7 academic support for course understanding, answering questions, and career readiness, regardless of lecturer availability or campus operating hours.
Challenge
The current challenges facing education include the inconsistent availability of academic guidance for students, the burden of repetitive inquiries overwhelming faculty and administrative staff, a lack of fully personalized and scalable digital learning experiences, and a growing imperative to better prepare students for the demands of the digital economy.
Solution
Elitery partnered with Sunway University to introduce EliteMentor, an AI-powered academic guidance platform.
- Integration: EliteMentor was integrated with the university’s LMS and existing campus systems.
- Accessibility: The platform was made accessible 24/7 across multiple digital channels (LMS, Telegram, campus portal).
- Functionality: It was designed to provide real-time academic support, answer learning-related questions, help students understand course materials, and assist with career readiness.
Result and Benefit
EliteMentor was deployed as part of a Proof of Concept involving 13,000 students, achieving the following:
- 24/7 Support: Provided continuous academic support, eliminating dependence on lecturer availability or campus operating hours.
- Reduced Load: Handled repetitive inquiries automatically, reducing the burden on faculty and administrative staff.
- Enhanced Learning: Offered personalized learning experiences tailored to individual student needs and contexts.
- Scalability: Successfully supported thousands of students without requiring significant additional resources.
- Digital Adoption: Strengthened students’ digital literacy and participation in online learning.
Sunway University is a private research university located in Malaysia that offers undergraduate and postgraduate programs. It is part of the Sunway Education Group, founded by Jeffrey Cheah, and aims to be a world-class institution with a focus on producing well-rounded individuals.
Highlights
- Sunway University partnered with Elitery to implement EliteMentor, an AI-powered academic guidance platform integrated with the university's Learning Management System (LMS) and campus systems.
- EliteMentor offers 13,000 students real-time, 24/7 academic support for course understanding, answering questions, and career readiness, regardless of lecturer availability or campus operating hours.
Challenge
The current challenges facing education include the inconsistent availability of academic guidance for students, the burden of repetitive inquiries overwhelming faculty and administrative staff, a lack of fully personalized and scalable digital learning experiences, and a growing imperative to better prepare students for the demands of the digital economy.
Solution
Elitery partnered with Sunway University to introduce EliteMentor, an AI-powered academic guidance platform.
- Integration: EliteMentor was integrated with the university’s LMS and existing campus systems.
- Accessibility: The platform was made accessible 24/7 across multiple digital channels (LMS, Telegram, campus portal).
- Functionality: It was designed to provide real-time academic support, answer learning-related questions, help students understand course materials, and assist with career readiness.
Result and Benefit
EliteMentor was deployed as part of a Proof of Concept involving 13,000 students, achieving the following:
- 24/7 Support: Provided continuous academic support, eliminating dependence on lecturer availability or campus operating hours.
- Reduced Load: Handled repetitive inquiries automatically, reducing the burden on faculty and administrative staff.
- Enhanced Learning: Offered personalized learning experiences tailored to individual student needs and contexts.
- Scalability: Successfully supported thousands of students without requiring significant additional resources.
- Digital Adoption: Strengthened students’ digital literacy and participation in online learning.
Sunway University is a private research university located in Malaysia that offers undergraduate and postgraduate programs. It is part of the Sunway Education Group, founded by Jeffrey Cheah, and aims to be a world-class institution with a focus on producing well-rounded individuals.