Jakarta Smart City Enhances Public Services with AWS-powered JAKI Platform
Highlights
- Completed end-to-end JAKI platform modernization on AWS in nine weeks following the AWS Well-Architected Framework
- Achieved 60% faster data processing and reliably supports 700,000+ Monthly Active Users
- Delivered 65% annual cost savings through optimized cloud resource utilization and automation
Challenge
Operational strain at JSC has intensified as its user base and service ecosystem rapidly expand. Reliance on legacy manual processes for reporting and data management has resulted in fragmented data silos, slower response times, and heightened operational risks. These bottlenecks significantly hinder the city’s ability to deliver responsive, inclusive, and efficient public services.
Additionally, supporting more than 2.7 million app downloads requires JAKI to operate on a robust technology platform capable of handling high-volume traffic and sustaining an expanding suite of smart city features. Without modernization, JSC faced the risk of declining service quality, constrained innovation, and rising operational costs due to infrastructure limitations and lack of scalability.
Solutions
Elitery supported Jakarta Smart City in modernizing the JAKI platform by leveraging a comprehensive suite of AWS services to deliver a scalable, secure, and operationally efficient digital public service infrastructure. The new architecture utilizes AWS compute, storage, security, and integration services to enhance application performance and streamline critical workflows across all JAKI modules.
The solution incorporates key AWS services such as Amazon EC2 for flexible and autoscaling compute resources, Amazon RDS for managed and highly available databases, Amazon S3 for durable and cost efficient storage, Amazon CloudWatch for real-time monitoring, AWS WAF and Shield for advanced application protection, Amazon API Gateway for standardized service integration, and Amazon ElastiCache to accelerate data access. These components work together to ensure JAKI can reliably support high traffic volumes and deliver seamless user experiences.
As an Managed Service Provider (MSP), Elitery delivered end-to-end support, including solution assessment and design aligned with the AWS Well-Architected Framework, a nine-week migration and implementation process, refactoring and API integration, pipeline automation, 24/7 infrastructure and security monitoring, and ongoing optimization and cost governance. This holistic approach provides JSC with a robust and future-ready foundation to accelerate innovation and scale smart city capabilities with confidence.
Result and Benefits
The end-to-end modernization of the JAKI platform from architecture design and migration planning to development, testing, and deployment was completed in nine weeks, following the AWS Well-Architected Framework to strengthen performance, security, and operational efficiency.
Post-implementation results showed significant improvements: data processing became 60% faster, the platform now supports over 700,000 Monthly Active Users and traffic from 2.7 million downloads without bottlenecks, and service reliability increased for Jakarta’s 10.68 million residents. AWS infrastructure enables seamless scaling and more responsive digital public services.
The modernization also delivered a 65% annual cost savings through optimized AWS resource usage, reduced legacy maintenance costs, and greater operational automation. With a stronger and more flexible cloud foundation, JSC is now equipped to accelerate innovation, introduce new services, and expand smart city capabilities more sustainably.
Jakarta Smart City (JSC) is the digital transformation unit of the Provincial Government of DKI Jakarta, responsible for delivering public services powered by data, technology, and innovation. JSC operates JAKI, an integrated public service platform used by more than 700,000 Monthly Active Users and supporting digital interactions for Jakarta’s 10.68 million residents. Through this application, citizens can access reporting services, city information, social services, and various citizen-engagement features within a single unified platform.
Jakarta Smart City (JSC) is the digital transformation unit of the Provincial Government of DKI Jakarta, responsible for delivering public services powered by data, technology, and innovation. JSC operates JAKI, an integrated public service platform used by more than 700,000 Monthly Active Users and supporting digital interactions for Jakarta’s 10.68 million residents. Through this application, citizens can access reporting services, city information, social services, and various citizen-engagement features within a single unified platform.
Highlights
- Completed end-to-end JAKI platform modernization on AWS in nine weeks following the AWS Well-Architected Framework
- Achieved 60% faster data processing and reliably supports 700,000+ Monthly Active Users
- Delivered 65% annual cost savings through optimized cloud resource utilization and automation
Challenge
Operational strain at JSC has intensified as its user base and service ecosystem rapidly expand. Reliance on legacy manual processes for reporting and data management has resulted in fragmented data silos, slower response times, and heightened operational risks. These bottlenecks significantly hinder the city’s ability to deliver responsive, inclusive, and efficient public services.
Additionally, supporting more than 2.7 million app downloads requires JAKI to operate on a robust technology platform capable of handling high-volume traffic and sustaining an expanding suite of smart city features. Without modernization, JSC faced the risk of declining service quality, constrained innovation, and rising operational costs due to infrastructure limitations and lack of scalability.
Solution
Elitery supported Jakarta Smart City in modernizing the JAKI platform by leveraging a comprehensive suite of AWS services to deliver a scalable, secure, and operationally efficient digital public service infrastructure. The new architecture utilizes AWS compute, storage, security, and integration services to enhance application performance and streamline critical workflows across all JAKI modules.
The solution incorporates key AWS services such as Amazon EC2 for flexible and autoscaling compute resources, Amazon RDS for managed and highly available databases, Amazon S3 for durable and cost efficient storage, Amazon CloudWatch for real-time monitoring, AWS WAF and Shield for advanced application protection, Amazon API Gateway for standardized service integration, and Amazon ElastiCache to accelerate data access. These components work together to ensure JAKI can reliably support high traffic volumes and deliver seamless user experiences.
As an Managed Service Provider (MSP), Elitery delivered end-to-end support, including solution assessment and design aligned with the AWS Well-Architected Framework, a nine-week migration and implementation process, refactoring and API integration, pipeline automation, 24/7 infrastructure and security monitoring, and ongoing optimization and cost governance. This holistic approach provides JSC with a robust and future-ready foundation to accelerate innovation and scale smart city capabilities with confidence.
Benefits
The end-to-end modernization of the JAKI platform from architecture design and migration planning to development, testing, and deployment was completed in nine weeks, following the AWS Well-Architected Framework to strengthen performance, security, and operational efficiency.
Post-implementation results showed significant improvements: data processing became 60% faster, the platform now supports over 700,000 Monthly Active Users and traffic from 2.7 million downloads without bottlenecks, and service reliability increased for Jakarta’s 10.68 million residents. AWS infrastructure enables seamless scaling and more responsive digital public services.
The modernization also delivered a 65% annual cost savings through optimized AWS resource usage, reduced legacy maintenance costs, and greater operational automation. With a stronger and more flexible cloud foundation, JSC is now equipped to accelerate innovation, introduce new services, and expand smart city capabilities more sustainably.