Jakarta Smart City Enhances Public Services with AWS-powered JAKI Platform
Highlights
- Jakarta Smart City modernized the JAKI citizen service platform using AWS to improve scalability, accessibility, and operational efficiency for over 700,000 monthly users.
- The AWS-powered architecture delivers faster data processing, seamless digital public services, and supports continuous improvement of Smart City operations across Jakarta.
Challenge
Jakarta Smart City needed to modernize its citizen service platform to address several challenges: manual and fragmented reporting processes, limited accessibility across diverse user groups, and scalability constraints as user demand increased. These issues impacted service responsiveness, operational efficiency, and the ability to deliver inclusive and integrated public services for more than 10 million Jakarta residents.
Solution
Elitery supported Jakarta Smart City in modernizing the JAKI platform using AWS to enable scalable, reliable, and secure digital public services. The solution leverages AWS compute, storage, and integration services to enhance application performance, automate data processing, and streamline digital workflows. AWS enables JAKI to scale for high traffic volumes, accelerate reporting and analytics, and provide seamless multi-channel access for citizens. The architecture supports continuous improvement, operational efficiency, and sustainable Smart City services across Jakarta.
Benefits
- Improved Operational Efficiency: Data processing became 60% faster, enabling quicker reporting and response times for city operations.
- Enhanced Scalability: AWS enabled JAKI to support 700,000+ monthly active users and handle increasing traffic from 2.7 million app downloads.
- Better Citizen Accessibility: Citizens can access consolidated digital services through a single platform, improving reach and inclusiveness across Jakarta.
- Higher Service Reliability: Cloud-based infrastructure improves uptime, resilience, and the ability to maintain consistent service delivery for a population of 10.68 million residents.
- Accelerated Digital Innovation: Jakarta Smart City can rapidly iterate features, integrate new services, and extend smart city functions using AWS services.
- Cost-Effective Smart City Operations: Reduced reliance on manual processes and legacy systems helps the city optimize IT resources and streamline operations.
Jakarta Smart City (JSC) is a government initiative under the Provincial Government of DKI Jakarta, specifically managed by the Jakarta Provincial Communication, Informatics, and Statistics Agency (Diskominfotik).
Its purpose is to use data, technology, and digital platforms to improve public services, government transparency, and city management. JSC develops and manages various digital solutions—including the JAKI (Jakarta Kini) super app, public dashboards, data analytics platforms, and digital reporting systems—to help Jakarta become a more connected, efficient, and citizen-centric city.
Jakarta Smart City (JSC) is a government initiative under the Provincial Government of DKI Jakarta, specifically managed by the Jakarta Provincial Communication, Informatics, and Statistics Agency (Diskominfotik).
Its purpose is to use data, technology, and digital platforms to improve public services, government transparency, and city management. JSC develops and manages various digital solutions—including the JAKI (Jakarta Kini) super app, public dashboards, data analytics platforms, and digital reporting systems—to help Jakarta become a more connected, efficient, and citizen-centric city.
Highlights
- Jakarta Smart City modernized the JAKI citizen service platform using AWS to improve scalability, accessibility, and operational efficiency for over 700,000 monthly users.
- The AWS-powered architecture delivers faster data processing, seamless digital public services, and supports continuous improvement of Smart City operations across Jakarta.
Challenge
Jakarta Smart City needed to modernize its citizen service platform to address several challenges: manual and fragmented reporting processes, limited accessibility across diverse user groups, and scalability constraints as user demand increased. These issues impacted service responsiveness, operational efficiency, and the ability to deliver inclusive and integrated public services for more than 10 million Jakarta residents.
Solution
Elitery supported Jakarta Smart City in modernizing the JAKI platform using AWS to enable scalable, reliable, and secure digital public services. The solution leverages AWS compute, storage, and integration services to enhance application performance, automate data processing, and streamline digital workflows. AWS enables JAKI to scale for high traffic volumes, accelerate reporting and analytics, and provide seamless multi-channel access for citizens. The architecture supports continuous improvement, operational efficiency, and sustainable Smart City services across Jakarta.
Benefits
- Improved Operational Efficiency: Data processing became 60% faster, enabling quicker reporting and response times for city operations.
- Enhanced Scalability: AWS enabled JAKI to support 700,000+ monthly active users and handle increasing traffic from 2.7 million app downloads.
- Better Citizen Accessibility: Citizens can access consolidated digital services through a single platform, improving reach and inclusiveness across Jakarta.
- Higher Service Reliability: Cloud-based infrastructure improves uptime, resilience, and the ability to maintain consistent service delivery for a population of 10.68 million residents.
- Accelerated Digital Innovation: Jakarta Smart City can rapidly iterate features, integrate new services, and extend smart city functions using AWS services.
- Cost-Effective Smart City Operations: Reduced reliance on manual processes and legacy systems helps the city optimize IT resources and streamline operations.