June 15, 2017

TIBCO

TIBCO

Tibco Fast Platform Data Integration

About TIBCO

TIBCO is American company that provides integration, analytics and events processing software for companies to use on-premises or as part of cloud computing environments. TIBCO provides a platform for relationship marketing and driving incremental transactions by integrating cloud services.

TIBCO Challenges

TIBCO needs a NOC team to monitor and troubleshoot issues during off hours. With proper IT outsourcing strategy, they believe can achieve significant efficiency while increasing service’s quality.

Our Services

Offshore team working 24/7, establish SOP and create proper documentations, prepare report to measure overall performance, respond to all system alert, proactively monitors Loyalty Lab’s production system, and provide supports for network devices.
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Results

By using our services, TIBCO is able to improve customer experience by responding and fixing issues faster while giving on site engineers time to rest during the night.

Elitery is very Valuable member of the TIBCO Reward team, one we fave come to rely on very heavily. Since we started working with Elitery over 2 years ago, we have been able to increase overall response time and availability while enabling Elitery to work as an extension of our US-based Operations team.

Elitery is able to assist with 24×7 support of both our primary Operations team as well as other TIBCO Reward teams based around the world. This peace of mind has enabled our Operations team to focus on high-visibility projects while being confident that the day-to-day support and administration tasks are still being addressed in timely manner.

Justin Hamlin

SaaS Operations, TIBCO Loyalty Lab

Your Trusted Offshore IT Infrastructure Partner

Reducing Costs While Increasing Services Quality

We understand most of Europe and North-American company has different working hours. While your IT staff need to rest, you can trust our team to safeguard your critical IT environment.