Tibco

Elitery's Successful ClientsTibco Fast Platform Data IntegrationAbout Tibco

TIBCO provides a platform for relationship marketing and driving incremental transactions by integrating cloud services.

Our Challenges

TIBCO needs a NOC team to monitor and troubleshoot issues during off hours.

Our Services

Offshore team working 24/7, establish SOP and create proper documentations, prepare report to measure overall performance, respond to all system alert, proactively monitors Loyaltylab’s production system, and provide supports for network devices.

Results

By using our services, TIBCO is able to improve customer experience by responding and fixing issues faster while giving on site engineers time to rest during the night.